Terms & Conditions

TERMS OF USE

Please read these Terms of Use carefully before using the services. By installing, downloading or using the Platform, you shall be contracting with HoK and you signify your acceptance to the Terms of Use and other HoK policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy and Take Down Policy) as posted on the Platform from time to time

HoK enables listing of vendors on its platform, dealing in prepared food and beverages, condiments, spices, nuts n seeds, dairy products, milk and oils, honey. Also lists cloud kitchens, catering services and event managers. There is a listing of workshops and promotional advts permitted on the sole discretion of the HoK management.

These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other HoK policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform.

TERMS & CONDITIONS – FOR HOME CHEFS

By using the HoK website (creating a profile) Home Chefs/Bakers/Food Merchants are accepting the below specified Terms of Use and Code of Conduct:

• You may access the Platform by registering to create an account (“Chef Pin Account”) and become a member (“Membership”); or you can also register to join by logging into your account with certain third party social networking sites (“SNS”) (including, but not limited to, Facebook); via our Platform, as described below. The Membership is limited for the purpose and are subject to the terms, and strictly not transferable.
• We reserve the right to suspend or terminate your HoK Account and your access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal liability for you, other users or us; and/or (iii) if you are found to be non- compliant with the Terms of Use.
• You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your HoK Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your HoK Account.
• In case of any copyright infringement due to text/recipes/photographs uploaded by home chefs on their profile, liability will lie on home chefs and not on HoK. The home chef must use real photographs of his/her dishes only.
• Any orders placed to any listed food merchant are given directly and not through HoK Platform. HoK holds no stake on any orders. The Home Chefs are solely responsible for preparation and timely delivery of food and drinks (as per terms specified on their profile) as well as for maintaining quality and hygiene. HoK will not be responsible or liable for the quantity or quality of meals delivered.
• HoK is only providing a platform for LISTING and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Merchant and the Buyer. In case of complaints from the Buyer pertaining to food and drinks efficacy, quality, or any other such issues, HoK will not be held responsible as it does not facilitate any order placement on the platform. The Merchant shall be liable for redressing Buyer complaints.
• HoK will not be responsible for any health damages or sickness caused due to the consumption of food and drinks and drinks prepared by the Merchants listed on the Platform.
• The Home Chefs and food merchants will follow the basic hygiene and safety requirements as laid down by the FSSAI. No merchant will be listed without a valid FSSAI licence in any form to HoK and will remove and block Home Chefs if they are unable to comply with our standards and / or tarnish our reputation. In such a scenario Home Chefs will not be refunded their membership fees for listing on the platform.
• Any information provided by the Merchants including photos, menu items, profile descriptions, etc. can be used by HoK Pin for various purposes, including business development, promotions, etc. HoK is not responsible for any liability that may arise from the misuse of the shared information, if any.
• All corporate orders will be placed through HoK, the payments will be made as per the corporate’s payment cycle.
• Home Chefs are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
• All information submitted by the home chef, whether in the contract, KYC or for the purpose of FSSAI is assumed to be verified and true. Home Chefs will be liable for any lien, loss, penalties that may arise due to any discrepancies found.
• We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
• Merchants understand that the platform allows Buyers to review and rate their experiences of dealing with the Merchant and the quality, quantity and consistency of the food and drinks supplied. HoK is in no way involved in influencing these reviews and ratings and Merchants indemnify the platform from any damages which might arise as a result of any such reviews and ratings.
• DisclosureWe may disclose to third party services certain personally identifiable information listed below:• Information you provide us such as name, email, mobile phone number• Information we collect as you access and use our service, including device information, location and network carrierThis information is shared with third party service providers so that we can:• Personalize the website for you• Perform data analytics to improve our services

CODE OF CONDUCT – FOR HOME CHEFS

• It is recommended that the chef register with the FSSAI as a Food Business Operator (FBO). The chef can view the process on the following link- How to Apply.
• That your dishes will be homemade, and you will personally be involved in their preparation. The home chef is required to maintain proper hygiene to make and package the food and drinks. The home chef must have a clean and sanitized working environment in order to ensure the food and drinks are safe to consume, without the food and drinks causing any health problems.
• The ingredients used in the food and drinks should be of good quality. Ingredients that are expired, stale, rancid, rotten, spoiled, amongst others, should not be used in the food and drinks prepared by the home chefs.
• Employment of children in any form by home chefs is strictly prohibited. Home Chefs should only employ those who are at least 18 years of age. All applicable labour laws including employment, wages, working hours, overtime and working conditions shall be complied with.
• The home chef is liable to inform Chef Pin and update his/her listing from the admin panel provided to them, regarding any leaves/black-out dates so that the home chef’s profile can be deactivated in the chef’s absence. To ensure a smooth functioning and ease of use for the Buyer, the home chef’s menu must be updated with prices, dishes and availability at all times.
• You shall undertake to provide adequate directions, information and authorizations to enable delivery. In the event of any failure to pick-up your delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorizations, then all risk and responsibility in relation to such goods shall pass to you and you shall not be entitled to any payment for the same. Our decision in relation to this shall be final and binding.

TERMS & CONDITIONS – FOR BUYERS

By using the HoK website (creating a profile) Buyers are accepting the below specified Terms of Use and Code of Conduct:

• You may access the Platform by registering to create an account (“HoK Account”) and become a member (“Membership”); or you can also register to join by logging into your account with certain third party social networking sites (“SNS”) (including, but not limited to, Facebook); via our Platform, as described below. The Membership is limited for the purpose and are subject to the terms, and strictly not transferable.
• We reserve the right to suspend or terminate your HOK Account and your access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal liability for you, other users or us; and/or (iii) if you are found to be non- compliant with the Terms of Use.
• You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your HoK Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your HoK Account.
• Any contract that arises out of orders for supply of food and drinks through any merchant listed on HoK is a contract between Buyers and Food Merchants.
• Home Chefs are responsible for making comprehensive profiles on Chef Pin, providing detailed menus, quantities, pricing and all other specifics like preferred mode of delivery, desired notice period for orders and / or any other special services provided. Buyers are expected to understand the home chef’s conditions before ordering. HoK will not be responsible for any discrepancies that may arise thereafter.
• The Home Chefs/Bakers are solely responsible for preparation and timely delivery of food and drinks (as per terms specified on their profile) as well as for maintaining quality and hygiene. HoK will not be responsible or liable for the quantity or quality of meals delivered.
• HoK is only providing a platform for listing and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Merchant and the Buyer. In case of complaints from the Buyer pertaining to food and drinks efficacy, quality, or any other such issues, Chef Pin shall notify the same to Merchant and shall also redirect the Buyer to the consumer call center of the Merchant. The Merchant shall be liable for redressing Buyer complaints.
• HoK will not be responsible for any health damages or sickness caused due to the food and drinks delivered by the Home Chefs.
• HoK will not be responsible for any loss incurred by Buyers due to any actions of the Home Chefs including the non-performance and untimely delivery of the orders.
• We disclaim any and all liability to the Buyer for the supply of the food and drinks to the fullest extent permissible under applicable law. This does not affect the Buyer’s statutory rights as a consumer.
• Buyers understand that the platform allows them to review and rate their experiences of dealing with the Merchant and the quality, quantity and consistency of the food and drinks supplied. HoK is in no way involved in influencing these reviews and ratings. Buyers may provide genuine and honest feedback only for the Merchants from whom they have ordered. If any review or rating by a Buyer is deemed to be inappropriate, inaccurate, dishonest and/or malicious then HoK has full rights to remove the said content and block the Buyer from the platform.
• We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
• You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
• HoK strives to ensure that all information on this website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that the use of HoK will be error free or fit for purpose, timely, that all errors will be corrected; or that the site or server that makes it available are free of viruses or bugs. We do not make any warranty whatsoever, whether express or implied, relating to the fitness for purpose, accuracy or reliability.
•  DisclosureWe may disclose to third party services certain personally identifiable information listed below:• Information you provide us such as name, email, mobile phone number• Information we collect as you access and use our service, including device information, location and network carrierThis information is shared with third party service providers so that we can:• Personalize the app for you• Perform data analytics
• By accepting our Terms & Conditions, you are giving HoK permission to send promotional communication about, but not limited to, offers, new chefs, dishes or cuisines etc.